Shipping & Returns

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Shipping

• Where we ship: Canada and the United States.
• Processing time: orders are packed and shipped within 2–3 business days.
• Shipping cost: a flat rate is shown at checkout before you pay.
• Delivery time: [typical delivery window once a carrier is chosen — e.g. 3–7 business days in Canada, 5–10 to the US].
• Tracking: you'll receive a shipping confirmation with tracking once your order goes out.

We're not responsible for delays caused by the carrier or customs, but we'll help however we can if something goes missing — just email us.

Returns and exchanges

• You can return an unworn, unwashed item with tags attached within 30 days of delivery for a refund or exchange.
• To start a return, email [email protected] with your order number and reason for return.
• Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect — in that case, we cover it.
• Refunds are issued to your original payment method once we receive the returned item, usually within 5–7 business days.

Damaged or incorrect orders

If your order arrives damaged or wrong, email us within 14 days with a photo and your order number and we'll sort out a replacement or refund at no cost to you.

Questions

Reach us any time at [email protected].